Saturday, July 11, 2009

But this time, it's NOT me!

Everyone has had one of those days where everything goes wrong, when all wires are crossed and nothing works. Usually when it happens to me, after endless headbanging and frustration, I realize that maybe it's me. Maybe all the things going wrong go back to me and my attitude, bad mood, lack of sleep. When everyone is annoying me, including the cat, it really is me. Sad.

But yesterday, I was in a fantastic mood! Great mood. All was well in my world. So while I fought with Pacificare, tried to communicate with Geico and Allstate, as well as pay bills and balance my checking account I kept that in mind while it all went horribly wrong. Because I knew, this time, it wasn't me. It was THEM. I had a gorgeous sunny day outside with a great night's sleep. No excuse to let Geico, Pacificare and Allstate off the hook for their behavior.

Why can't I call and speak to a human? Why do I have to log every conversation with them because they WILL screw it up? I have to have a confirmation number for everything, as well as the person I spoke with, because I know that it's just a matter of time before I have to do it all over again. And why is it that when you want to speak to a person they keep directing you to the website? My own insurance agent directed me to Allstate's website to fix the problem myself, to which I could barely resist asking 'so what do I have you for?" Why are some businesses so incompetent that I wish I could just reach through the phone and do the transaction myself?

Child 1 had the same problem with Fandango, trying to buy movie tickets. The automated line wouldn't work, so he finally said at one of the auto prompts, 'get me a damn person!' and then was promptly hung up on.

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